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GOL, Brazil’s largest airline, is introducing new self-service bag-drop technology to speed up the airport experience. Passengers of the carrier, can now use SITA’s Scan&Fly to check in their bags when flying domestically from Rio de Janeiro International Airport and will soon be able to do so at São Paulo–Guarulhos International Airport as well. This self-service option halves the time it takes to check in a bag and gives passengers more control over their journey.
Each year, GOL flies around 32 million passengers. Providing significant reductions in the time it takes to check in is a major bonus for passengers, as well as helping GOL reach the targets set as part of the IATA Fast Travel program.
Sergio Quito, Vice President of GOL Operations, said: “GOL has always pioneered the use of innovative processes. Self-service is important for us because it improves the customer experience and helps streamline our operations. SITA’s self bag-drop technology provides what we look for – it is fast, reliable and easy to use.”
SITA is retro-fitting Scan&Fly units at each airport. Using them, passengers will be able to check in their baggage in just 40 seconds. As well as the units themselves, SITA also provided consultancy to develop the optimized processes in both airports, integrating the solution into the airlines’ and airports’ infrastructures.
Elbson Quadros, SITA Vice President, Latin America, said: “Our goal is to use technology to improve the passenger experience and to make airline and airport operations more efficient. Our self bag-drop solution does exactly that. We are proud to have GOL as the first airline to adopt this technology in Latin America.”
SITA is providing 24/7 support both on the ground and through the SITA Command Centers, which proactively detect issues to avoid any passenger disruption. That monitoring ranges from tracking surges in internet usage which might have an impact on the airport, to alerting the team on the ground that bag tag paper supplies are running low.