In an important next step for its innovation development program, Rossiya Airlines has implemented SITAONAIR’s CrewTab to advance its cabin crew operations.
Rossiya Airlines has worked closely with SITA and SITAONAIR – the SITA Group’s subsidiary and air travel industry’s connected aircraft service expert – to deliver its tailored CrewTab solution. Designed to optimize cabin crew work processes and activity, the device has been fully integrated with Rossiya Airlines’ information systems, enabling 450 Rossiya Airlines crew members to access all necessary flight information inflight via their iPad 4th Gen® tablet devices.
Currently, airlines typically provide such information in paper formats. By contrast, a key benefit of CrewTab is its ability to digitize workflows, streamline reporting, eliminate operational duplication and provide a complete flight information picture, quickly and efficiently. Rossiya’s CrewTab solution is available on regular and seasonal flights, as well as flights-to-order.
By enabling remote Internet access to airline information resources and systems, SITAONAIR CrewTab helps Rossiya to improve performance at key points in the onboard service experience. It does this by helping to streamline the interaction between the airline’s internal organizational units, supporting a more efficient document flow system, enhancing staff processes and reducing costs.
By digitizing, and further standardizing, cabin crews’ data processes, CrewTab also supports Rossiya with improved business analysis and optimization, opening up new opportunities to improve operational performance.
As global airspace becomes increasingly competitive, and passenger expectations rise, all airlines face two major challenges to their success – how to improve the passenger experience, and how to enhance operational efficiency.
Cabin crews spend more time talking to passengers than anyone else in an airline, and are, therefore, central to the passenger experience. Deploying a tactile, responsive and information-rich technology, such as CrewTab, presents Rossiya with immediate benefits and advances to both the quality and efficiency of its cabin experience.